Check the status before uploading again

Why did my Roblox clothing upload fail?

First, check whether the item says it is still under moderation. Review can take up to 24 hours, so a pending item should not be uploaded again. If Roblox shows an upload error or rejection, check the file type, template size, selected asset type, image, title, and description.

Find the matching symptom

Last verified: August 19, 2026

Accepted image files
.gif, .png, or .jpg

Roblox Support lists these three file types for clothing images.

Template accuracy
Exact size and position

A one- or two-pixel change while editing or saving can trigger a template error.

Moderation time
Up to 24 hours

Pending during this period can be normal.

New submission
80 Robux

Do not pay again while the original item is simply pending.

Match what you see

Diagnose the upload problem

Start with the symptom closest to the message or status shown by Roblox.

Check 1

The file type is not accepted

Symptom
The file cannot be selected, the upload stops immediately, or Roblox reports an image-file problem.
Possible cause
The clothing image is saved in a format other than .gif, .png, or .jpg.
What to do
Export the image as .png or .jpg, or use a valid .gif file. Check the actual extension before submitting it again.

Check 2

The template size or position changed

Symptom
Roblox tells you to use the correct template even though you started with one.
Possible cause
The image dimensions or template position may have shifted by one or two pixels while you edited, cropped, resized, or saved the file.
What to do
Open a fresh official template, confirm its exact dimensions, and place your artwork without moving or resizing the canvas. Export again at the original size.

Check 3

The selected asset type does not match

Symptom
A valid image is rejected or does not fit the clothing type you chose.
Possible cause
The upload was labeled as T-Shirt, Shirt, or Pants, but the selected type does not match the image.
What to do
Choose T-Shirt for a front-torso graphic, Shirt for a shirt template, or Pants for a pants template.

Check 4

The image or item details need moderation changes

Symptom
The item is rejected after review rather than failing as soon as the file is selected.
Possible cause
The image may conflict with Marketplace Policy, or the title and description may not follow Roblox metadata guidance.
What to do
Read the moderation message. Update only the image, title, or description related to that message, then check the full item against Marketplace Policy before submitting again. If you believe the decision is incorrect, use Roblox's appeal option.

Check 5

The item is still under moderation

Symptom
The upload completed, but the item is pending and is not ready to sell.
Possible cause
Roblox reviews Marketplace assets before they can be sold, and review can take up to 24 hours.
What to do
Wait for the existing review to finish. Pending moderation is not a reason to pay 80 Robux for another upload.

Check the upload in six steps

Stop as soon as you find the issue. Make one clear correction, test it, and then decide whether to submit again.

  1. 1

    Read the current status

    If the item is pending, wait up to 24 hours. Continue only when Roblox shows an upload error or a moderation decision.

  2. 2

    Check the file extension

    Make sure the image ends in .gif, .png, or .jpg. Export a fresh file if the extension or format is unclear.

  3. 3

    Check the template dimensions

    Compare the image with a fresh official template. Restore the original canvas size and position if editing changed either one.

  4. 4

    Match the asset type

    Select T-Shirt, Shirt, or Pants according to the image you created.

  5. 5

    Review the moderation message

    Check the image, title, and description against the message and Roblox Marketplace Policy. Appeal when you believe the decision is incorrect.

  6. 6

    Test before a paid retry

    Preview the corrected clothing in Studio for free. Submit again only after the file and item details are ready.

Before you upload again

  • The original item is not simply waiting for moderation.
  • The image is a .gif, .png, or .jpg file.
  • The canvas matches the official template dimensions exactly.
  • The template has not shifted by one or two pixels.
  • The selected type matches the image: T-Shirt, Shirt, or Pants.
  • The image follows Roblox Marketplace Policy.
  • The title and description accurately describe the item and follow Roblox guidance.
  • The corrected item has been tested in Studio for free.
  • I have fixed a specific issue before paying for another submission.

Quick answers

Roblox clothing upload FAQ

Why does Roblox say I used the wrong template?

The image may have changed size or shifted by one or two pixels while you edited or saved it. Compare it with a fresh official template and restore the exact original canvas dimensions.

Which image files can I upload for Roblox clothing?

Roblox Support says clothing images must be .gif, .png, or .jpg files.

Why is my uploaded shirt still pending?

Marketplace moderation can take up to 24 hours. Leave the original submission in review during that period.

Should I upload the same shirt again while it is pending?

No. Pending moderation alone is not a reason to submit again. A new submission costs another 80 Robux, so wait for the existing review to finish.

Can the item name or description cause a rejection?

Yes. Roblox says an asset's metadata, including its title and description, should follow its guidance, and the asset must follow Marketplace Policy.

What if I chose the wrong clothing type?

Match the selection to the file: T-Shirt for a front-torso image, Shirt for a classic shirt template, or Pants for a classic pants template.

What should I do if I believe the moderation decision is wrong?

Roblox provides an appeal option for assets that you believe were moderated incorrectly. Use the appeal path linked from the official moderation documentation.